Welcome to Golf Sale Store’s FAQ section. We’ve compiled answers to the most common questions about our premium golf products and services. Whether you’re curious about shipping, returns, or product selection, you’ll find the information you need below.

Product Questions

Q: What brands do you carry in your golf apparel collection?
A: We proudly offer premium golf apparel from top brands including Adidas Golf, Callaway, FootJoy, and Galvin Green. Our selection includes golf shirts, sweaters, waterproofs, and base layers to suit every golfer’s needs.
Q: Do you sell complete golf club sets?
A: Yes! In our Golf Clubs section, you’ll find complete sets as well as individual clubs from leading manufacturers. Our team of former collegiate players and PGA professionals carefully selects each product to ensure premium quality.
Q: How do I choose the right golf shoes?
A: Our All Golf Shoes category features footwear for various course conditions and playing styles. Look for waterproof options if you frequently play in wet conditions, or spikeless designs for versatility on and off the course.

Shipping & Delivery

Q: What shipping options do you offer?
A: We provide two convenient shipping methods:
– Standard Shipping ($12.95): Via DHL/FedEx, delivers in 10-15 days with full tracking
– Free Shipping: For orders over $50 via EMS, delivers in 15-25 days with basic tracking
Q: Do you ship worldwide?
A: Yes! We ship globally except to some remote areas and parts of Asia. Our Beverly Hills team carefully packages all orders for international delivery.
Q: How long does order processing take?
A: We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information as soon as your premium golf gear is dispatched.

Returns & Exchanges

Q: What is your return policy?
A: We stand behind every product we sell. You may return items within 15 days of receipt for a full refund or exchange. Items must be in original condition with tags attached.
Q: How do I initiate a return?
A: Simply email our customer service team at [email protected] to start the return process. Please include your order number and reason for return.
Q: Are there any items that can’t be returned?
A: For health and safety reasons, we cannot accept returns on golf gloves or base layers unless they are defective or damaged upon arrival.

Payment & Account

Q: What payment methods do you accept?
A: We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect all transactions. You can shop with confidence knowing your payment details are secure.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping information, and receive exclusive offers.

Customer Service

Q: How can I contact customer service?
A: Our Beverly Hills-based team is available via email at [email protected]. We typically respond within 24 hours on business days.
Q: What are your business hours?
A: Our team operates Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Orders received outside these hours will be processed the next business day.
Q: Where is Golf Sale Store located?
A: Our headquarters and fulfillment center is located at 5038 North Cimarron Dr, Beverly Hills, US 34465. This is where all orders are carefully packaged by our golf experts.

Still have questions? Our golf experts are ready to help! Email us at [email protected] and we’ll provide the personalized service you deserve. At Golf Sale Store, we’re committed to helping you play your best game with premium equipment and exceptional service.